AR COOKIE SERVICE Privacy Policy

Effective Date: January 20, 2021
Last Updated: January 27, 2021

AR COOKIE Service (“we,” “our,” “us”) values the privacy of our users (“you,” “your”) and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.

We comply with applicable data protection laws and regulations, including but not limited to those concerning online privacy, data security, and telecommunications. This Policy is always available on our website’s homepage so that you may review it at any time.

We may update this Privacy Policy periodically to reflect changes in our practices or in applicable laws. Any revisions will be announced through a notice on our website.

1. Consent to Collection of Personal Information

By clicking the “Agree” or “Accept” button when prompted, you consent to our collection and processing of your personal data in accordance with this Privacy Policy.

2. Purpose of Collecting and Using Personal Information

“Personal Information” means data that identifies or can identify an individual, such as your name, contact details, or payment information.

While most of our services can be used without registration, some personalized features require you to create an account. We use the information you provide to:

  • Verify your identity when accessing member-only services
  • Communicate important notices, resolve issues, and provide customer support
  • Deliver updates, promotional materials, or event information (with your consent)
  • Process payments for paid or additional services
  • Ensure secure delivery of products or physical materials
  • Prevent unauthorized use and fraudulent activities
  • Improve our services and develop new features tailored to user needs

3. Information We Collect and How We Collect It

We collect the following categories of personal information:

Mandatory information:

  • Name, user ID, password
  • Email address, phone number (for account verification and communication)

Optional information:

  • Address (for shipping or billing)
  • Payment details (credit card, bank account, etc.)
  • IP address and device information (for security and analytics)
  • Guardian’s consent information for users under 14 years old

We may also request additional information during surveys or promotional events, but we never collect sensitive data (e.g., racial or political opinions, religious beliefs, medical records) without explicit consent.

4. Data Retention and Storage

We retain your personal data only as long as necessary for the purposes stated in this Policy or as required by applicable law.

When you delete your account or withdraw consent, your data will be permanently erased from our systems and cannot be restored.

Retention periods required by law:

  • Contract and withdrawal records: 5 years
  • Payment and product delivery records: 5 years
  • Customer complaints and dispute records: 3 years

Data stored in paper form will be shredded or incinerated. Data stored electronically will be deleted using irreversible technical methods.

5. Sharing and Disclosure of Personal Information

We do not disclose or sell your personal data to third parties except in the following circumstances:

  • You have given explicit consent
  • It is required for billing or service provision
  • It is necessary to comply with applicable laws or lawful requests from authorities
  • Disclosure is necessary to protect our rights, property, or users’ safety
  • Aggregated or anonymized data may be shared for research or marketing purposes

6. Managing Your Personal Information

You may view, update, or delete your personal information at any time through your account settings or by contacting our customer support. If you choose to delete your account, we will remove your data according to our retention policy.

7. Cookies

Use of Cookies:
We use cookies to store your preferences, maintain session information, and provide personalized experiences.

Managing Cookies:
You may configure your browser to block or delete cookies. However, disabling cookies may limit your ability to use certain features of our website.

8. Non-Member Transactions

Non-registered users may purchase products or services. In such cases, we collect only the minimum information required for payment and delivery. This information will not be used for any purpose other than fulfilling the transaction.

9. Third-Party Processing and Service Providers

We may delegate data processing to trusted third-party partners who perform services on our behalf, such as payment processing or delivery logistics. These partners are contractually required to handle your data securely and only for the purposes specified.

Examples:

  • Delivery Provider: For verifying buyer identity and shipping products
  • Payment Gateway (NICEPAY): For secure payment processing

We will notify you in advance if new third-party data processors are added or changed.

10. Feedback and Complaints

We welcome your feedback regarding our data protection practices. If you have questions, concerns, or complaints, please contact our Data Protection Officer listed below. We will respond promptly and sincerely to resolve your issue.

11. Data Protection Officer

We assign a dedicated Data Protection Officer responsible for ensuring your information is handled safely.

Name: Young-Ju Hwang
Position: Director
Email: frogyh@naver.com
Phone: +82-70-7757-7018

Please note that maintaining the confidentiality of your password and account credentials is your responsibility.

12. Children’s Privacy

We recognize the importance of protecting children’s privacy. Individuals under 14 years of age cannot register for our services without the consent of a legal guardian. If we discover that we have collected personal data from a child without proper authorization, we will delete it immediately.

13. Policy Updates

We may update this Privacy Policy from time to time. Any significant changes will be posted on our website’s “Blog” section.